Information we collect

When you request a quote or contact us, we may collect your name, phone number, email address, property address, service requirements, preferred timing, photographs and other information relevant to the work.

How we use your information

We use your information to assess and respond to your enquiry, prepare quotes, arrange site visits and access, deliver requested services, maintain business records and meet legal obligations. We will not use your enquiry details for unrelated marketing without your permission.

Sharing your information

We may share relevant information with employees, contractors, suppliers or appropriately licensed trades involved in assessing or delivering your work. We may also disclose information where required by law. We do not sell your personal information.

Storage and security

We take reasonable steps to protect personal information from loss, misuse and unauthorised access. Information is retained only for as long as reasonably required for the enquiry, service delivery, business records or legal obligations.

Access and correction

You may ask to access or correct personal information we hold about you. You may also raise a privacy concern by emailing info@novamaintenance.co.nz or calling 022 422 3760.

Policy updates

We may update this policy when our services or legal obligations change. The current version will remain available on this website.

Last updated: 18 September 2026.