Quote Terms & Conditions

Last updated: 29 September 2026

These terms apply to quotes and services supplied by Nova Maintenance in Auckland. They should be read together with your written quote and our general terms and conditions. If there is a conflict, the written quote takes priority for that job.

1. Quotes and acceptance

Our written quote describes the work, allowances, exclusions and price for the stated scope. It is valid for 14 days unless the quote says otherwise. You accept the quote when you approve it in writing, by email or by booking the work with us.

A fixed quote is the maximum price for the stated work. We will not charge more unless you agree to a variation or the scope changes.

2. Estimates

An estimate is an informed indication only, not a fixed price. Actual cost can change where site conditions, quantities, materials or the required work differ from what was reasonably apparent when the estimate was given.

3. Variations and unforeseen work

Extra work, changed instructions, hidden damage, access issues, additional materials or any work outside the agreed scope is a variation. We will explain the variation and obtain your approval before carrying it out where practicable. Variations may affect price and completion time.

4. Pricing, materials and payment

Prices are in New Zealand dollars and include GST only where expressly stated. Materials, specialist trades, parking, rubbish removal and travel are included only if shown in the quote. Deposits or progress payments may be required for larger jobs, ordered materials or custom cabinetry. Payment is due on completion unless your quote states another payment schedule.

Overdue amounts may incur reasonable recovery costs and interest where permitted by law.

5. Access, information and site safety

You must provide safe, reasonable access to the property at the agreed time, including accurate address details, parking or entry instructions, and information about hazards, pets, alarms or building requirements. Delays or return visits caused by unavailable access, inaccurate information or unsafe conditions may be charged as a variation.

6. Cancellations and rescheduling

Please give at least 24 hours’ notice to cancel or reschedule. We may charge reasonable costs already incurred, including ordered materials, reserved trades and travel, for late cancellations or missed appointments.

7. Cleaning services and bond-back work

Cleaning is completed to the agreed scope and condition of the property. For after-tenancy cleaning, any bond-back commitment applies only to cleaning items within our agreed scope. It does not cover damage, repairs, wear and tear, landlord or agent requirements outside the scope, pest treatment, rubbish removal, gardening, or matters created after our service. Any concern must be notified promptly with the relevant inspection feedback so we can assess it and, where appropriate, return to rectify cleaning work.

8. Property maintenance, cabinet making and kitchen renovation

Maintenance, cabinet making and kitchen renovation work is limited to the described scope. Existing hidden defects, building code requirements, structural work, electrical, plumbing, gas, asbestos or other regulated work may require further assessment or a qualified specialist. Unless included in the quote, consents, specialist reports and third-party trade work are excluded.

9. Timing

Any start date or completion time is an estimate unless we confirm it as fixed in writing. Weather, supplier availability, site conditions, client changes and third-party trades can affect timing. We will keep you reasonably informed if there is a material delay.

10. Quality and concerns

We will provide services with reasonable care and skill, fit for the agreed purpose, at a reasonable price where no price is agreed, and within a reasonable time where no time is agreed. These terms do not remove your rights under the Consumer Guarantees Act 1993. Please tell us about any concern as soon as reasonably possible and allow us a reasonable opportunity to inspect and remedy work where we are responsible.

11. Photos and communication

We may take before-and-after photos to prepare a quote, record condition, manage the work and resolve questions. We will not use identifiable images for marketing without your permission. You agree that we may contact you about your enquiry, booking, quote and completed work.

12. Liability

Nothing in these terms limits rights or remedies that cannot legally be excluded. To the extent permitted by law, our liability is limited to repairing, re-performing or refunding the affected service where that is a suitable remedy. We are not responsible for pre-existing defects, concealed conditions, indirect loss, or damage caused by inaccurate information or unsafe access supplied by the client.

13. Contact

Questions about a quote or these terms can be sent to info@novamaintenance.co.nz or discussed with us before you accept the quote.